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Webex

Why does Webex stay muted after Mic Drop unmutes my mic?

Unfortunately, this is a known issue on Webex's side.

Webex monitors when your microphone is muted, but doesn't detect when you unmute your microphone with Mic Drop (or any other app).

If you're using the Webex Mac app, you will need to unmute yourself via Mic Drop and then via Webex. This is a bug with Webex, and we've contacted them to help fix it.

Unfortunately, because we can't communicate with the Webex app directly, we don't have any way to patch the issue on our end. You can try contacting Webex and asking them to prioritise fixing the bug.

In the meantime, you can use the web app, which works properly. (Only the Mac app is affected.)

Still have questions? We’re here to help! Contact us

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